If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests.
Troubleshooting:
NOTE: This test will fail if Test ADSL Synchronization also fails. Troubleshoot the Test ADSL Synchronization test first.
Turn off the ADSL router, wait 10 seconds and turn it back ON.
With the router on, press the reset button on the ADSL router for at least five seconds and release it. This resets the ADSL router to its default settings. Wait for the ADSL router to initialize, then close and restart your Web browser. To reconfigure the router, type your ADSL Account username and password.
If this is the first time you are setting up your ADSL router, you may need to reconfigure your VPI/VCI settings. Contact ISP Technical Support for assistance.
Contact ISP Technical Support if you have tried all of the above and still are experiencing a fail condition.