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7 <title>Ping Default Gateway Test</title>
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26 <div align="center"><b>Pass:</b></div>
28 <td>Indicates that the router can communicate with the
29 first entry point to the network. It is usually the IP address of the
30 ISP local router. </td>
34 <div align="center"><b>Fail:</b></div>
36 <td>Indicates that the router was unable to communicate
37 with the first entry point on the network. It may not have an effect
38 on your Internet connectivity. Therefore if this test fails but you
39 are still able to access the Internet, there is no need to troubleshoot
43 <P>If the test fails, follow the troubleshooting procedures listed below and
44 rerun the diagnostics tests by clicking on the <b>Rerun Diagnostic Tests</b>
45 button at the bottom of this page. If all the tests pass, close and restart
46 your Web browser to access the Internet.</P>
47 <P><B>Troubleshooting:</B></P>
48 <P>NOTE: If <i>Test the assigned IP address</i> fails, this test result displays
51 <li>Turn off the router, wait 10 seconds, and turn it back on. Wait at
52 least one minute for the modem to completely restart and to establish
53 a connection. If the PPPoE LED is on the modem turns solid green, close
54 your Web browser and restart it. </li>
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58 value='Rerun Diagnostic Tests' name="button" id="button">
60 <p>Contact your ISP’s Technical Support if you have tried all of the above and still
61 are experiencing a fail condition.</p>
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