Pass:
 Indicates that the DSL modem can communicate with the DSL provider network.
Fail:
 Indicates that the DSL modem may not be able to communicate with the DSL provider network. This test may have an effect on your Internet connectivity. Occasionally the DSL provider network may intentionally block this traffic. Therefore if this test fails but you are still able to access the Internet, there is no need to troubleshoot this issue.

If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.

Troubleshooting:

Note: This test will fail if Test ADSL Synchronization also fails. Troubleshoot the Test ADSL Synchronization test first.

  1. Turn off the DSL modem, wait 10 seconds and turn it back on.

  2. With the modem on, press the external reset button on the DSL modem for at least five seconds and release it. This resets the DSL modem to its default settings. Wait for the DSL modem to completely restart, then close and restart your Web browser. To reconfigure the modem, type your DSL account user name and password.

  3. If this is the first time you are setting up your DSL modem, you may need to reconfigure your VPI/VCI settings. Please contact your ISP’s customer service for assistance.

Contact your ISP’s customer service if you have tried all of the above and still are experiencing a fail condition.