Pass:
 Indicates that the Ethernet interface from your computer is connected to the LAN port of your router. A flashing or solid green LAN LED on the router also signifies that an Ethernet connection is present and that this test is successful.
Fail:
 Indicates that the router does not detect the Ethernet interface on your computer.

If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.

Troubleshooting:

  1. If you are not able to access this page, verify that the Ethernet cable from your computer is connected to the LAN port on the router. Reseat the cable by unplugging both ends and reconnecting them to their respective ports.

  2. Turn off the router, wait 10 seconds and turn it back on.

  3. Make sure you are using the Ethernet cable supplied with your router.

  4. With the router on, press the Reset button on the router for at least five seconds and release it. This resets the router to its default settings. Wait for the router to initialize, then close and restart your Web browser. To reconfigure the router, type your DSL account username and password.

Contact your ISP’s Technical Support if you have tried all of the above and still are experiencing a fail condition.