Pass:
 Indicates that the router can communicate with the first entry point to the network. It is usually the IP address of the ISP local router.
Fail:
 Indicates that the router was unable to communicate with the first entry point on the network. It may not have an effect on your Internet connectivity. Therefore if this test fails but you are still able to access the Internet, there is no need to troubleshoot this issue.

If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.

Troubleshooting:

NOTE: If Test the assigned IP address fails, this test result displays N/A.

  1. Turn off the router, wait 10 seconds, and turn it back on. Wait at least one minute for the modem to completely restart and to establish a connection. If the PPPoE LED is on the modem turns solid green, close your Web browser and restart it.

Contact your ISP’s Technical Support if you have tried all of the above and still are experiencing a fail condition.