If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.
Troubleshooting:
NOTE: If Test PPP server connection fails, this test result displays N/A.
After turning on your router, wait for at least one minute to establish a connection. Run the diagnostic tests again by clicking on the Rerun Diagnostic Tests button at the bottom of this page.
If this is the first time you are configuring your router, your user name and password are case-sensitive; make sure your Caps Lock on your keyboard is not enabled. When prompted to type your user name, type your full e-mail address.
With the router on, press the external Reset button on the router for at least five seconds and release it, wait for it to completely restart, then close and restart your Web browser. This resets the router to its default settings. To reconfigure the router, type your DSL account user name and password.
Contact your ISP’s Technical Support if you have tried all of the above and still are experiencing a fail condition.