Pass:
 Indicates that your router can see the PPP server (the router received a PADO packet from the PPP server).
Fail:
 Indicates that the router cannot see the PPP server (the router did not receive a PADO packet from the PPP server). A flashing green PPP LED on the modem signifies an attempt to establish a PPP connection.

If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.

Troubleshooting:

NOTE: If Test Ethernet connection to ATM fails, this test result displays N/A.

  1. After turning on your router, wait for at least one minute to establish a connection. Run the diagnostic tests again by clicking on the Rerun Diagnostic Tests button at the bottom of this page.

  2. Turn off the power to the router, wait 10 seconds and turn it back on. Wait at least one minute for the modem to establish a connection. If the PPP LED on the modem turns solid green, close your Web browser and restart it.

  3. With the modem on, press the external reset button on the router for at least five seconds and release it. This resets the router to its default settings. Wait for the router to completely restart, then close and restart your Web browser. To reconfigure the modem, type your DSL Account user name and password.

  4. If this is the first time you are setting up your router, you may need to reconfigure your VPI/VCI settings. Contact your ISP’s Technical Support for assistance.

Contact your ISP’s Technical Support if you have tried all of the above and still are experiencing a fail condition.