Pass:
 Indicates that the Domain Name System (DNS) Server can resolve the domain name of ISP to an IP address.
Fail:
 Indicates that the router was unable to resolve the domain name. This test may not have an effect on your Internet connectivity. Therefore if this test fails, but you are still able to access the Internet, there is no need to troubleshoot this issue.

If the test fails, follow the troubleshooting procedures listed below and rerun the diagnostics tests by clicking on the Rerun Diagnostic Tests button at the bottom of this page. If all the tests pass, close and restart your Web browser to access the Internet.

Troubleshooting:

NOTE: If Ping Primary Domain Name System Server fails, this test result displays N/A.

  1. Turn off the router, wait 10 seconds, and turn it back on. Wait at least one minute for the router to completely restart and to establish a connection. If the PPPoE LED is on and the router turns solid green, close your Web browser then restart it.

  2. With the router on, press the external reset button on the router for at least five seconds and release it. This resets the router to its default settings. Wait for the router to completely restart, then close and restart your Web browser. To reconfigure the router, type your DSL account user name and password.

Contact your ISP’s Technical Support if you have tried all of the above and still are experiencing a fail condition.