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10 <H3><A name=ping_dns>Ping Primary Domain Name Server</A> Test</H3>
11 <table border="1" cellpadding="4">
14 <div align="center"><b>Pass:</b></div>
16 <td width="92%">Indicates that the DSL modem can communicate with the
17 primary Domain Name Server (DNS). </td>
21 <div align="center"><b>Fail:</b></div>
23 <td width="92%">Indicates that the DSL modem was unable to communicate
24 the primary Domain Name Server (DNS). It may not have an effect on your
25 Internet connectivity. Therefore if this test fails but you are still
26 able to access the Internet, there is no need to troubleshoot this issue.</td>
29 <P>If the test fails, follow the troubleshooting procedures listed below and
30 rerun the diagnostics tests by clicking on the <b>Rerun Diagnostic Tests</b>
31 button at the bottom of this page. If all the tests pass, close and restart
32 your Web browser to access the Internet.</P>
33 <P><B>Troubleshooting:</B></P>
34 <P>NOTE: If <i>Ping Default Gateway</i> fails, this test result displays N/A.
37 <p>Turn off the DSL modem, wait 10 seconds, and turn it back on. Wait
38 at least one minute for the modem to completely restart and to establish
39 a connection. If the PPPoE LED on the modem turns solid green, close
40 your Web browser and restart it. </p>
43 <p>With the modem on, press the external reset button on the DSL modem
44 for at least five seconds and release it. This resets the DSL modem
45 to its default settings. Wait for the DSL modem to completely restart,
46 then close and restart your Web browser. To reconfigure the modem, type
47 your DSL Account username and password.</p>
51 <input type='button' onClick='location.href="diag.html"'
52 value='Rerun Diagnostic Tests' name="button">
54 <p>Contact ISP Technical Support if you have tried all of the above and still
55 are experiencing a fail condition.<BR>